Help › Shop guide › Settings
Subscription and payment
The subscription gives access to the application and sets its limits: number of users, products, warehouses, sales and shops. Here is how to choose it, pay for it, renew it and change it.
Everything happens in the menu Settings › Subscription, open to the primary administrator and to accounts with the Shop settings and subscription right.
Reading your subscription
The Active subscription block shows the plan, the cycle (monthly or yearly), the end date and the days left. It also shows your usage against the plan's limits: users, products, warehouses and sales. “Unlimited” means there is no cap.
Sales are counted per month for a paid plan, and in total for the trial.
The free trial
A shop that has never had a subscription can start a free trial, with no payment, using Start free trial. If you signed up without choosing a plan, it started by itself when the shop was created.
- It can be used only once per shop and is not renewable.
- Its limits are deliberately low: it is for trying, not for running a shop.
- Everything you enter during the trial is kept when you move to a paid plan.
Activating a paid plan
- In Activate a new subscription, compare the plans. The monthly / yearly switch shows the saving of paying by the year.
- Click Activate this plan under the plan you want and confirm.
- A Request in progress is created. It shows the exact amount to pay, promo code discount included.
- Pay and send the proof (next section).
- Support checks the payment and approves the request: the plan is activated and you receive a notification.
Only one request can be pending at a time. Cancel request withdraws it if you change your mind before it is approved.
Paying and sending the proof
As long as the request is pending, the Pay and send the proof block shows Boutixy's Mobile Money numbers and the amount to send.
- Send the amount shown by Mobile Money, to the number displayed.
- Your operator sends you a confirmation SMS. Copy its code into Transaction reference (at least 4 characters).
- If you can, attach a photo or screenshot of the payment: PNG, JPG or WEBP, 5 MB at most. It is optional but speeds up the check.
- Click Send the proof.
As long as the request is not approved, Correct the proof lets you correct a reference copied wrongly.
If no payment number is shown, write to support: they will give them to you.
The promo code
A promo code gives a discount on the first payment. It is entered only when the shop is created; it cannot be added afterwards. The discount is already deducted from the amount shown in your request.
Promotions
The Boutixy team can grant your shop a promotion: a discount on one or more of your next payments, sometimes until an end date. You are told by a notification, and a Promotion: banner recalls it on the Subscription page. You have nothing to enter: the discount is already deducted from the amount shown in your request.
A promotion is not added to a promo code discount: the larger of the two applies.
Renewing or changing plan
| You want to | What happens |
|---|---|
| Renew the same plan (Renew this plan) | The new period is added after your current end date. Renewing early loses no days. |
| Move up to a higher plan | It is active as soon as the payment is approved. Your current plan is paused and will resume afterwards with the days it had left. |
| Move down to a lower plan | The change takes effect at the end of the period already paid. You keep your current plan until then. |
Periods already paid that are waiting their turn are listed in Upcoming periods (already paid); they start one after the other, with no action from you.
Moving down is refused if your usage exceeds the limits of the target plan, for example 40 users for a plan that allows 15. Reduce your usage first: deactivate accounts, delete an empty warehouse.
Cancelling the subscription
Cancel subscription stops the renewal: the subscription stays active until the end of the paid period, then stops. Nothing is refunded and nothing is deleted. Reactivate subscription undoes this decision as long as the period has not ended.
Expired subscription or suspended shop
When the period ends without renewal, access to the shop is blocked and the Subscription expired screen appears at sign-in. Your data is kept: products, stock, invoices and customers reappear as soon as the subscription is renewed.
The Shop suspended screen is different: the shop has been suspended by the Boutixy team. Contact support to learn the reason.
A notification warns you every day during the last three days. Renew without waiting for the last one: checking a payment is not instant.
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