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Questions fréquentes du partenaire

The questions partners ask most often.

Attaching shops

A shop signed up without my code. Can it be attached to my name?

No. The code is entered only when the shop is created. That is why you should always send your link before sign-up.

How do I know the shop really used my code?

It appears in Mes boutiques as soon as it is created.

My code changed. Does my old link still work?

No. If the team changes your code, you are told and the old link stops working. Share the new one, shown on your dashboard. Shops already attached stay attached.

Commissions

My shop is signed up but I have no commission

A commission only appears when the shop pays for a subscription. While it is on the free trial, there is nothing to calculate.

Why is my commission “pending”?

Each commission waits 7 days after the shop's payment before becoming due.

Until when do I earn on a shop?

For as long as it stays subscribed. The first rate applies during the first period set by your terms, from its first payment; after that a second, lower rate takes over. The current rate of each shop is shown in Mes boutiques.

A commission was cancelled, why?

The shop's payment was cancelled during the 7 days of waiting, for example because it could not be verified.

When am I paid?

Boutixy pays due commissions to your Mobile Money number. Each payout is announced by a notification and listed in Mes paiements.

Account

I forgot my password

Write to the Boutixy team: after verification, they give you a new password, which you will change in your profile.

I changed my phone number

Update it in Mon profil. Remember the Mobile Money number too if it has changed.

Can I be a partner and have my own shop?

Yes. These are two separate accounts: the partner area on one side, the shop on the other.

Reaching us

The team's contact details (phone, WhatsApp, email) are at the bottom of the Boutixy home page.

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